Refund, Cancellation & Credits Policy

All payments are final

Every payment to the Lab is final and non-refundable: monthly and yearly Plans, renewals, upgrades and Credit packs. The Lab is a digital service delivered straight away: the Credits a payment buys are added to your balance the moment it goes through, and the Lab starts working for you as soon as you ask.

Before your first purchase, and again whenever this policy changes, the Lab asks you to confirm that you have read it. We keep a record of that confirmation.

How you are protected instead

A credit service should only charge for work that was done. The Lab is built that way:

• Before a job starts, you see an estimate, and that many credits are held, not spent.
• When the job finishes, you pay for the work actually done; the rest returns to your balance at once.
• If a job fails because of us, our servers or an AI service, it is not charged. If the AI returns something the Lab rejects, such as code for the wrong platform, that attempt is not charged either.
• If you pause or stop a job, you pay only for the work done so far, and continuing later never charges for that work again.
• A job you retry carries on from its saved work: you never pay twice for the same part.
• Your first fix of code the Lab wrote for you is free.

Your credits

Credits never expire while your account is open, including Credits from packs and unused monthly Credits from a paid Plan. When the Lab uses Credits, it uses the Credits from your Plan first and Credits from packs only after them. When a paid Plan ends, your account moves to the Free plan and keeps its balance, which you can use for the tools the Free plan includes. The Free plan tops your balance back up to its monthly amount when it is lower; Free credits do not pile up.

Credits have no cash value, cannot be exchanged for money, transferred or sold, and end when the account is closed.

Cancelling a Plan

You can cancel a Plan at any time from Credits & billing, or by contacting us. Cancelling stops the next renewal. Your Plan stays active, with all its tools and limits, until the end of the period you have already paid for, and your Credits stay in your balance. After that the account moves to the Free plan.

Cancelling does not refund the current period, and we do not refund part-used months or years.

Changing your Plan

An upgrade takes effect straight away and adds the new Plan's Credits. A downgrade takes effect at your next renewal. Moving between Plans is never refunded, but nothing you have already paid for is lost: your Credits stay in your balance.

When we do refund

We refund or correct a payment only in these cases:

• You were charged twice for the same thing, or charged an amount different from the price shown at checkout, because of an error on our side.
• You were charged for a renewal after a cancellation had taken effect, because of an error on our side.
• We close your account without any breach on your part: we refund the unused part of a prepaid period.
• Where the law of your country gives you a right to a refund that cannot be excluded.

If you are a consumer in the EU or UK

Consumers in the EU and UK normally have 14 days to withdraw from an online purchase. For digital services and content supplied straight away, that right ends once supply begins, if you agree to it. At checkout you ask us to start immediately (your Credits are added at once) and you acknowledge that you lose the right of withdrawal from that moment. This does not affect your rights if the service is faulty or not as described.

How a refund is made

An approved refund goes back to the payment method you used, usually within 5 to 10 working days depending on your bank or card provider. The Credits that payment added are removed from your balance; if some were already used, we may refund only the unused part.

Billing problems and chargebacks

If something looks wrong with a charge, contact us first at [support email] with your receipt number. We can usually fix it faster than a bank dispute.

If you open a chargeback or payment dispute, the Credits that payment added are removed while it is open, and the account may be paused until it is resolved. A chargeback for a payment that was correctly charged under this policy may lead to the account being closed.